This policy applies to products purchased through the Solar Wholesale online shop. APsystems products are currently fulfilled by APsystems. Products added from other suppliers may have different return instructions, which will be noted on the product page or provided with the order.

30-Day Return Policy

You have 30 days after receiving your item to request a return. The 30-day period begins on the delivery date shown by the shipping carrier’s tracking information.

To be eligible for a return, the item must be unused and uninstalled, in the same condition in which it was received, and in its original packaging. You will also need your order number or other proof of purchase.

Products that have been installed, wired, or commissioned cannot be returned. If an APsystems product fails after installation, please submit a warranty claim through APsystems Support instead of requesting a return.

Requesting a Return

To request a return, email shop@solarwholesale.com and include your order number, the item you would like to return, and the reason for the return.

Please do not send an item back before your return has been approved and you have received return instructions. Items returned without prior authorization may not be accepted.

If your return is approved, return instructions and a shipping label will be provided. Return shipping is the buyer’s responsibility, and the cost of the return shipping label will be deducted from the refund.

Damages and Order Issues

Please inspect your order as soon as it arrives. If an item is damaged or defective, or if you receive the wrong item, email shop@solarwholesale.com within 3 days of delivery. Include your order number and photos of the product and packaging so the issue can be reviewed.

Return shipping will be covered for approved damaged, defective, or incorrect items.

Exchanges

The fastest way to receive a different item is to return the original item. Once the return has been approved, you may place a separate order for the replacement item.

Refunds

We will notify you after the returned item has been received and inspected and let you know whether the refund has been approved. Approved refunds will be issued automatically to the original payment method. Please allow 5–7 business days for the refund to appear, depending on your bank or card issuer.